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As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission — to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture.

Recently Ranked #1 by Business Week in Customer Service, we are recognized for the superior service we provide to our members, and the exemplary work environment we provide for our employees. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.

We are currently seeking a talented Qualitative Research Analyst for our San Antonio, TX facility.

As a Qualitative Research Analyst, you will provide comprehensive customer experience and process engineering skills for the staff areas of USAA. Manages multiple projects of intermediate-to-complex levels of difficulty.

Job Duties:
• Creates questionnaires, conducts focus groups, facilitates usability tests as needed.
• Applies expert knowledge of research methodologies, design innovation, marketing strategies, business strategy, product management, competitive analysis, process engineering, and general industry trends to evaluate the member experience.
• May conduct research studies independently, assess findings and determine impact on the member, employee and USAA as a whole.
• Develops plans based on cross-company and multiple-channel perspectives; is expected to manage multiple projects and train more junior analysts as needed.
• Identifies VOC impact on the member, employee and USAA as a whole and communicates this information when necessary.

Minimum Requirements:
• Bachelors’ degree or equivalent qualitative research work experience.
• 3+ years of experience in needs assessment, consulting and project management.
• Formal training in and experience in executing qualitative research methodologies (focus groups, Usability testing, etc.).
• Highly developed written and communication skills.

Preferred:
• Drive to synthesize data for business insight.
• Degree in research related field (e.g., psychology, anthropology, human factors.).
• MA or above.
• Highly collaborative nature and team focused attitude.
• Multi-tasking skills.
• Business experience in applying qualitative research techniques.
• Working Knowledge of and/or expertise in quantitative research methodologies.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Do not apply via this website. Interested candidates must submit resumes online via the USAA career center at http://www.usaa.com in order to be considered for this position. Please be sure to reference job number 9606.

Relocation assistance is available for this position.

Qualified applicants must successfully complete a pre-employment background and drug screen.

USAA is an Equal Opportunity/Affirmative Action Employer.